One Of UK’s Largest Retailer: Next PLC
Next (Next PLC) is a retail vendor of clothing, footwear, accessories, and home products. They cater to women, men, and children. Launched in 1982, Next retail chain has grown to over 500 stores within the United Kingdom and Ireland. They also have around 200 stores globally, spanning throughout 40 countries. Their head office is located at Desford Road, Enderby, Leicester, LE194AT with the telephone number of 0333 777 4577.
In 2011, Next opened their first store that combines home and garden with fashion. Due to its success, they opened two other large stores three years later. These three stores are located at Shoreham-by-Sea, Maidstone, and at Hedge End in England. Later in 2015, the company opened a larger “super store” that is now located in High Wycombe.
Before the rise of online shopping, Next had a successful mail order service for its consumers. The mail order service called “NEXT Directory” started operating in 1988 by offering their consumers a catalogue of 350 pages worth of products. Still in operation today, the 2016 catalogue has over 770 pages containing products for women, men, children, and the home. With the popularity of online shopping, Next launched its e-commerce website in 1999. Their website also included the Next Directory where it is now viewed by consumers in 70 countries worldwide.
With the success of their online venture, Next wanted to further make improvements in customer service and in shipping their products to their consumers. They wanted to offer options in their delivery service. Today, the company offers next day delivery for a small fee as a standard shipping method for their online orders. For consumers who prefer to pick-up their NEXT Directory order at one of their retail locations, Next offers free next day delivery. To further their online presence and initiative, the company also allows their consumers to return their online orders at any of their retail locations. Since Next also retails products for the home, they have since launched an “in-house” delivery service that can deliver on the weekends. Adding to online convenience, Next has also made it seamless for consumers to view and make payments online on their website.
As one of the largest UK retailers, Next finds the necessity in corporate responsibility. Next prides itself in running its company ethically and responsibly. In doing so, the company is committed to the prevention of human trafficking and modern slavery throughout their organization and within its supply chain by being completely transparent. Next has taken great strides in seeking effective methods to prevent human rights abuse and will continue to do so. The company is also known to work with over 350 charities and has donated over £3 million to these charitable organizations. In line with corporate responsibility, Next is also involved with environmental organizations. To help divert waste from landfills, the company offers previously disposed of items to charitable organizations for reuse or repurpose.